Exchange and Return Policy
Merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
***Product Return Form***
Name:
Contact no.:
Order no.:
Product name/ code:
Reasons for returned product(s):
Product photo:
************************
Email: info@cheerfulhands.org.hk
Cheerful Hands does not offer returns.
The exchanged product must be unopened or damaged or malfunction caused by non-artificial defects, and the original packaging (including the outer packaging carton) and receipt must be retained, otherwise the exchange will not be accepted.
We do not accept exchanges in the following situations:
1. More than seven days has passed after express delivery.
2. The product has been opened for use, or damaged by human factors, such as: contamination, malfunction, damage, abrasion, scratches, scratches, and dirt.
3. A slight crease of the outer packaging carton that does not affect the quality of the product itself.
4. The packaging of the replacement product is damaged or incomplete, or the receipt and accessories are not presented.
5. Malicious or large quantities exchanges.
6. Applying for replacement due to personal factors.
